Support

A real person reads every message.

Or, in the app: Settings › Send feedback.

Common questions

How do I cancel my subscription?
On your iPhone: Settings › your name › Subscriptions › Doze. You keep Doze until the end of the time you paid for.

I got a new phone. How do I get my subscription back?
In Doze, open the plans screen and tap Restore. Your new iPhone needs to be signed in to the App Store with the same Apple Account you subscribed with. (Moving to a new iPhone with a backup or Quick Start brings your streak and settings along too.)

My apps didn't lock.
Doze needs Screen Time access: Settings › Screen Time, and check Doze is allowed. Also check that the apps aren't in Screen Time's Always Allowed list.

My alarm didn't ring.
Make sure alarms are allowed for Doze: Settings › Doze › Alarms. Then email us, we'll help right away.

How do I get a refund?
Apple handles refunds for App Store purchases: reportaproblem.apple.com.

About Doze

Doze helps you keep a sleep schedule. It isn't medical advice and doesn't diagnose or treat any condition. If you have trouble sleeping, talk to a doctor. Only do exercise tasks that are safe for you; if something hurts, tap I'm hurt to swap.